Master Customer Experience
and dominate the market
Our powerful AI platform & services help brands & retailers measure, design, and improve their Customer Experience (CX).
With Pobuca Experience Cloud you will reach the maximum of your customer Loyalty and satisfaction scores.
Our success stories
Trusted by 350+ industry leaders to upgrade their Customer Experiences.
Take the next steps with Pobuca Experience Cloud and create a unique CX.
x-days for free
The 1st appointment is free
Customer Experience is an outcome
of a structured process
Based on our innovative and effective Customer Experience & Loyalty Management model you can now have the ultimate solution of measuring, designing, and improving Customer Experience.
Customer Experience & Loyalty Management model
Software & Consulting Services
- CX & Loyalty consulting
- CRM consulting
- Customer
Success services
- CX & Loyalty metrics
- Voice of Customer
- Know your Customers
- Advanced analytics & insights
- Customer 360o
- Customer engagement
- Loyalty
- Customer Service
Employee Experience
- CX & Loyalty metrics
- Voice of Customer
- Know your Customers
- Advanced analytics & insights
- CX & Loyalty consulting
- CRM consulting
- Customer
Success services
- Customer 360o
- Customer engagement
- Loyalty
- Customer Service
- Employee Experience
Pobuca Experience Cloud
You will measure, design, and improve CX constantly in a loop, achieving an up-to-date company that builds and maintains strong connections with its customers through a unique CX.
MEASURE
The Pobuca Experience Cloud platform can be your company’s single point of AI-truth for measuring CX by analyzing dark data you already have.
CX metrics against industry benchmarks
Voice of Customer (VoC) insights
Advanced customer profiling and segmentation
Advanced analytics & insights
Customer social interactions analysis (social media, reviews)
Sentiment analysis (emails, chats, recorded calls)
DESIGN
With our CX consulting services, you can leverage your metrics, by creating your new effective CX strategy, that avoids all the possible CX flaws.
Consulting sessions with our CX and Loyalty experts
CX alerts and recommendations
CRM consulting
Customer Success Services
IMPROVE
Improve by choosing the right solutions and unleashing your full CX potential in a loop to enjoy all the CX benefits.
360o customer view to know your customers in every touchpoint
Customer engagement with personalized campaigns and journey mappings
Tailor-made loyalty programs and rewards
Omnichannel Customer Service with human and virtual agents
Get Everest’s case study
Learn all about how we built an awarded Loyalty scheme
and obtained an omnichannel approach.
Customer Experience matters.
This is why.
Great Customer Experience is the key to your business growth and resilience.
86%
of buyers will pay more for a better Customer Experience.
20%
improvement in customer
satisfaction.
32%
of customers walk away after just one bad experience.
15%
increase in sales
conversion.
86%
increase in profitability thanks to customer loyalty.
30%
boost employee
engagement.
86%
of buyers will pay more for a better Customer Experience.
32%
of customers walk away after just one bad experience.
86%
increase in profitability thanks to customer loyalty.
20%
improvement in customer
satisfaction.
15%
increase in sales
conversion.
30%
boost employee
engagement.
Testimonials
What our clients say.
Partner with Pobuca
Join our partner program and offer Pobuca Experience Cloud to your customers.
Strategic partnerships: