Master Customer Experience
and dominate the market

Our powerful AI platform & services help brands & retailers measure, design, and improve their Customer Experience (CX).

With Pobuca Experience Cloud you will reach the maximum of your customer Loyalty and satisfaction scores.

Our success stories

Trusted by 350+ industry leaders to upgrade their Customer Experiences.

Take the next steps with Pobuca Experience Cloud and create a unique CX.

x-days for free

The 1st appointment is free

Customer Experience is an outcome
of a structured process

Based on our innovative and effective Customer Experience & Loyalty Management model you can now have the ultimate solution of measuring, designing, and improving Customer Experience.

Customer Experience & Loyalty Management model

Software & Consulting Services

             

  • CX & Loyalty consulting
  • CRM consulting
  • Customer
    Success services

                 

  • CX & Loyalty metrics
  • Voice of Customer
  • Know your Customers
  • Advanced analytics & insights

             

  • Customer 360o
  • Customer engagement
  • Loyalty
  • Customer Service
  • Employee Experience

                   

  • CX & Loyalty metrics
  • Voice of Customer
  • Know your Customers
  • Advanced analytics & insights

                 

  • CX & Loyalty consulting
  • CRM consulting
  • Customer
    Success services

                 

  • Customer 360o
  • Customer engagement
  • Loyalty
  • Customer Service
  • Employee Experience

Pobuca Experience Cloud

You will measure, design, and improve CX constantly in a loop, achieving an up-to-date company that builds and maintains strong connections with its customers through a unique CX.

MEASURE

The Pobuca Experience Cloud platform can be your company’s single point of AI-truth for measuring CX by analyzing dark data you already have.

CX metrics against industry benchmarks
Voice of Customer (VoC) insights
Advanced customer profiling and segmentation
Advanced analytics & insights
Customer social interactions analysis (social media, reviews)
Sentiment analysis (emails, chats, recorded calls)

DESIGN

With our CX consulting services, you can leverage your metrics, by creating your new effective CX strategy, that avoids all the possible CX flaws.

Consulting sessions with our CX and Loyalty experts
CX alerts and recommendations
CRM consulting
Customer Success Services

IMPROVE

Improve by choosing the right solutions and unleashing your full CX potential in a loop to enjoy all the CX benefits.

360o customer view to know your customers in every touchpoint
Customer engagement with personalized campaigns and journey mappings
Tailor-made loyalty programs and rewards
Omnichannel Customer Service with human and virtual agents

Get Everest’s case study

Learn all about how we built an awarded Loyalty scheme
and obtained an omnichannel approach.

Customer Experience matters.
This is why.

Great Customer Experience is the key to your business growth and resilience.

86%

of buyers will pay more for a better Customer Experience.

20%

improvement in customer
satisfaction.

32%

of customers walk away after just one bad experience.

15%

increase in sales
conversion.

86%

increase in profitability thanks to customer loyalty.

30%

boost employee
engagement.

86%

of buyers will pay more for a better Customer Experience.

32%

of customers walk away after just one bad experience.

86%

increase in profitability thanks to customer loyalty.

20%

improvement in customer
satisfaction.

15%

increase in sales
conversion.

30%

boost employee
engagement.

Testimonials

What our clients say.

Notos logo
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems is in good hands - they understand the special needs of a retailer.
Argyris Patousias
Group IT Director
Schneider-logo
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Spyros Papadopoulos
Channel Marketing Manager of Schneider Electric
kafkas-logo
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
George Kanios
IT Director
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
Kostas Kalathas
E-Business Manager
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
Korina Papadopoulou
Retail Operations Director
levante-ferries-logo
Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them
Stratis Apergis
CEO
elviomex-logo
As a team consisting of many people of different ages, education levels, and mentality, it was a challenge to install a system that everybody would enjoy using daily. Therefore, having a tool easy to use motivated our employees and made Microsoft Teams necessary for their business. Moreover, following Pobuca consulting, we are improving this tool day by day to get the maximum of it.
Leonidas Avgerakis
CEO
veror-logo
Since the first approach with Pobuca, we felt we were in the right hands. Besides their deep technical expertise and commercial marketing approach, they focus highly on results, always applying a practical approach to bring optimal solutions.
Stratis Batayas
Marketing Director

Partner with Pobuca

Join our partner program and offer Pobuca Experience Cloud to your customers.
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