New Omnichannel Customer Experience capabilities from Pobuca

Pobuca, a leader in Customer Experience (CX) management, today announces the integration of new, innovative capabilities into its platform, powered by Microsoft technology. With this innovation, businesses can now effectively monitor and manage customer interactions across multiple channels.

Pobuca’s new functionality enables businesses to access all the necessary CX & Loyalty metrics, receive notifications, and view ratings through the Pobuca Experience Cloud platform, bringing together channels like Instagram, TikTok, Facebook, Google reviews, and Twitter into a single tool. An even more groundbreaking feature offered is the ability for businesses to receive notifications, view, and respond instantly to every new comment on the Facebook platform directly through the Pobuca Experience Cloud.

“With this latest upgrade, Pobuca is emerging as a pioneer in managing the Customer Experience in the digital world,” said Isidoros Sideridis, CEO of Pobuca.
“The ability to effectively manage interactions across multiple platforms is critical for modern businesses, and we are proud to offer this capability to our customers.”