CX SOLUTIONS - CUSTOMER SERVICE AGENTS
Get AI-access to your agents' insights and boost their performance
Build an omnichannel Customer Service strategy with the Pobuca platform. Offer your customers a seamless Customer Service experience across all your communication channels and touchpoints and empower your agents with the right tools for a personalized and insightful engagement.
Handle several requests across channels at the same time through Pobuca platform automation for the best customer experience.
Pobuca Experience Cloud
Who is it for?
Pobuca Experience Cloud will bring exceptional value to marketing and Customer Service execs, seamlessly, with zero friction or stress for the customers.
Marketing
Update your end-to-end customer profiles automatically based on their offline and online transactions.
Sales
Monitor the customer pipeline, track sales opportunities, engage with your customers, understand their needs, and win more deals.
IT
Use AI, ML, and BI to automate your day-to-day tasks, to personalize Customer Service, and to turn data into business opportunities.
Customer Support
Optimize your customer service operations and track the entire Customer Service journey as it unfolds from the customer to the agent.
Mastering the key challenges with
Pobuca Experience Cloud
AI automation
b
Bring AI processing power into your organizational transformation, enhancing your productivity and customer experience, improving your CX, customer analytics, and business intelligence.
Omnichannel
approach
Connect all the right dots across the customer support journey through a seamless, consistent strategy across channels and in any moment your customers prefer.
Omnibusiness
b
Find the right and user-friendly collaboration tools to boost your team’s performance.
History access
b
Empower your agents with instant access to the full history of your customers for a more personalized engagement and a higher-caliber level of support.
Customer trust
b
Let your customers feel secure in knowing that your company has received and recorded their communication preferences for today and well into the future.
Pobuca Experience Cloud benefits
Personalization
b
Assess customer data to create an enhanced, personalized experience that helps customers feel that they are independently valued.
Agent power
b
Empower your teams with the right tools, so that they can deliver prompt, accurate, and consistent service to your customers.
Single platform
b
Bring a unified infrastructure to your organization that breaks down organizational and data silos that consistently flow.
Testimonials
What our clients say.
