Insurance

INDUSTRIES

How we can help

Connecting your customers, employees, products, and operations and processing your big data through AI algorithms with insights on your customer’s experience and member journey

Challenges

Member
insights

Gain insight into the member experience to earn loyalty and improve CAHPS results.

360º access
b

Control access to brokers, policy holders, employees, in a centralized manner at minimal technical requirements.

Regulatory
compliance

Make sure that regulations are met and alerts users about emerging trends such as spikes in complaints volume.

 

Customer
journeys

Map customer journey and optimize its flow across your platform.

Database
organisation

Listen to your salespeople to minimize risk, improve experience and your internal working processes.

Features

My account
b

A member creates a personal account to access insurance contract information, transactions and latest news.

Mobile app
features

A personal assistant with contact details of stuff with access on the spot, records/documentation, tips & articles.

Loyalty program
b

Customer profile, points & rewards, news, chatbots, follow-ups, insurance articles.

Customer
journeys

Map the overall website journey experience and track it across all devices.

Customer
service

Evaluate call agents’ performance in terms of interaction, offered experience and empathy.

Member
info

Collect members’ info, track their activity and contact them across different touchpoints.

Segmentation
b

Get access to exclusive product features, tools, and resources to define your success goals and align people, processes and systems to achieve greater results.

Marketing
b

Increase awareness, create seamless visitor experiences, and automate customer journeys.

Support
b

Adopt an intelligent call center. Deliver tailored support across all digital channels with AI-enabled experiences and ensure consistency.

Contacts
b

Manage and share your contacts with your peers with just a click. Automate everyday tasks with Pobuca bot, your virtual assistant.

Processes
b

Optimise your processes and control your service level, managing a policy’s entire lifecycle in a quick and friendly environment for your staff and customers.

Insights
b

Get insights, predict behaviors, take better business decisions and drive your business to growth with BI.

Benefits

Referrals
b

Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.

Returning
customers

As loyalty programs reward customers for their loyalty, they are more likely to continue using your services.

Improved
ROI

Optimize your processes for a good return on investment for your organisation.

Customer
engagement

Loyalty programs increase customers’ level of interaction with your organisation, helping them to feel more engaged and connected.

Testimonials

What our clients say.

notos-logo
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems is in good hands - they understand the special needs of a retailer.
Argyris Patousias
Group IT Director
Schneider-logo
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Spyros Papadopoulos
Channel Marketing Manager of Schneider Electric
kafkas-logo
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
George Kanios
IT Director
BSB-logo
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
Kostas Kalathas
E-Business Manager
gant-logo
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
Korina Papadopoulou
Retail Operations Director
levante-ferries-logo
Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them
Stratis Apergis
CEO
elviomex-logo
As a team consisting of many people of different ages, education levels, and mentality, it was a challenge to install a system that everybody would enjoy using daily. Therefore, having a tool easy to use motivated our employees and made Microsoft Teams necessary for their business. Moreover, following Pobuca consulting, we are improving this tool day by day to get the maximum of it.
Leonidas Avgerakis
CEO
veror-logo
Since the first approach with Pobuca, we felt we were in the right hands. Besides their deep technical expertise and commercial marketing approach, they focus highly on results, always applying a practical approach to bring optimal solutions.
Marketing Director Balkans
CEO