Healthcare

INDUSTRIES

How we can help

Customer engagement and loyalty solutions that will empower the healthcare organizations to offer a 360° experience, increase customer and employee satisfaction, optimize operational costs, and enhance their brand’s reputation.

Challenges

Patient
experience

Improve patient experience through multiple touchpoints through an integrated healthcare delivery system.

Patient
relations

Bridge perception gap between organization and patient.

Customer
journey

Map customer journey and optimize its flow.

 

Data
b

Ensure that all data processes are GDPR-compliant.

Referrals
b

Satisfied patients are more likely to recommend to their friends and family, increasing business and profitability considerably.

Returning
customers

As loyalty programs reward customers for their loyalty, they are more likely to return when they need additional services.

Improved
ROI

When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.

Customer
engagement

Loyalty programs increase customers’ level of interaction with the healthcare organisation, helping them to feel more engaged and connected.

Features

My account
b

A patient creates a personal account to : find a doctor and schedule an appointment, get an online diagnosis, make electronic claims and store and access medical records.

Virtual
visit

For non-emergencies, a patient can have an online diagnosis or prescription online through a 10-minute scheduled or ad-hoc virtual visit.

Mobile app
features

A personal assistant with: contact details of stuff with access on the spot, records/documentation, tips & articles based on the patient’s health condition.

Loyalty
program

Patient profile, points & rewards, virtual appointments & medical records, news, chatbots, medical follow-ups, personalized health articles.

Customer
journeys

Map the website journey experience and track it across all devices.

Customer
service

Evaluate performance in terms of interaction, service delivery and empathy.

Patients
info

Collect patients info, track their activity and contact them across different touch-points.

Segmentation
b

Perform patient segmentation and personalized journeys based on their activities & interactions.

Insights
b

Gain insight into pain points through analytical reports to improve customer experience, risk management and increase revenue.

Benefits

Referrals
b

Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.

Manage
information

A management information system designed to Improve your operational efficiency and add value to existing products, helping managers to make better decisions.

Improved
ROI

When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.

Customer
engagement

Loyalty programs increase customers’ level of interaction with your organisation, helping them to feel more engaged and connected.

Testimonials

What our clients say.

notos-logo
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems is in good hands - they understand the special needs of a retailer.
Argyris Patousias
Group IT Director
Schneider-logo
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Spyros Papadopoulos
Channel Marketing Manager of Schneider Electric
kafkas-logo
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
George Kanios
IT Director
BSB-logo
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
Kostas Kalathas
E-Business Manager
gant-logo
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
Korina Papadopoulou
Retail Operations Director
levante-ferries-logo
Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them
Stratis Apergis
CEO
elviomex-logo
As a team consisting of many people of different ages, education levels, and mentality, it was a challenge to install a system that everybody would enjoy using daily. Therefore, having a tool easy to use motivated our employees and made Microsoft Teams necessary for their business. Moreover, following Pobuca consulting, we are improving this tool day by day to get the maximum of it.
Leonidas Avgerakis
CEO
veror-logo
Since the first approach with Pobuca, we felt we were in the right hands. Besides their deep technical expertise and commercial marketing approach, they focus highly on results, always applying a practical approach to bring optimal solutions.
Marketing Director Balkans
CEO