IMPROVE YOUR CX

Smart Loyalty programs
to improve customer Loyalty

A smiling couple with shopping bags.

Build a powerful customer retention strategy and a smart Loyalty program that makes customers feel recognized and rewarded for interacting with your business.

With Pobuca Experience Cloud not only can you boost customer retention & engagement metrics, but you can also design Loyalty programs that can collect valuable customer data & get from customers first-hand feedback, which marketing teams can use to constantly optimize CX.

A smiling couple with shopping bags.

Pobuca Experience Cloud features

360° customer
profile

Create unified customer profiles based on all stages of the customer journey, on demographics and behavioral criteria, and consolidate diverse deep data into a single customer view.

Engagement
increase

Target the right customer with the right message at the right time via tailor-made campaigns on preferred communication channels, and increase customer engagement, loyalty, and revenue.

Customer loyalty
rewards

Gain loyal customers by rewarding them for in-store and online purchases, offering participation in special events, exclusive services, and actions throughout the customer journey.

AI analysis
& metrics

Use customer data, such as campaign interactions, website, mobile app or social media activity, demographics, and shopping habits to send personalized content and predict future behaviors.

Real-time
data access

Get a 360-degree customer view by having real-time access to your data through pre-built reports, dashboards, key metrics, and analytics to optimize and personalize customers’ journeys.

Loyalty program types

Subscription-based
program

Offer your customers plenty of benefits by giving ongoing access to exclusive deals & promotions, and premium services for a fixed subscription fee, ensuring a variety of perks designed to enhance their overall experience.

 

Points & Tier
program

Enhance customer engagement by rewarding purchases and interactions with points reedemable points for vouchers, discounts, or cashback, and advancing loyaly customers to higher tiers for additional benefits.

Coalition
program

Expand your customers’ reach with a collaborative loyalty solution that enables businesses to form a network, offering them the flexibility to earn and redeem points across different brands and services. 

The economic impact of Pobuca Experience Cloud

A great Loyalty program can be your path to profitability as it leads to increased customer retention and customer satisfaction score (CSAT).

graph showing how a good Loyalty program along with Pobuca features can maximize your profits

Pobuca helps you take your rewards scheme to the next level, by synergizing with other partners and channels. At the same time, it helps you increase customer engagement, facilitating your loyal customers to redeem their points by selecting the rewards on their own.

Exchange redemption points and Loyalty members

b


Discover new partners with Loyalty programs and enable any transaction in your Loyalty currency.

Access to a gift catalog across your partner’s network
b



Allow your customers to redeem points for selected gifts or to participate in contests.

Convert points to cash

b


Offer your customers cash in a digital wallet that can be spent on any or selected businesses.

Donate to selected NGOs

b


Promote your social responsibility by allowing your customers to redeem points to donations.