IMPROVE CX

Smart loyalty
programs

Build a powerful loyalty program to offer a unique Customer Experience to your customers by leveraging AI and ML technologies. Pobuca platform will support your business to improve customer engagement and retention via top-notch features.

Features

360° customer
profile

Create unified customer profiles based on all stages of the customer journey, on demographics and behavioral criteria, and consolidate diverse deep data into a single customer view.

Engagement
increase

Target the right customer with the right message at the right time via tailor-made campaigns on preferred communication channels, and increase customer engagement, loyalty, and revenue.

Customer loyalty
rewards

Gain loyal customers by rewarding them for in-store and online purchases, offering participation in special events, exclusive services, and actions throughout the customer journey.

AI analysis
& metrics

Use customer data, such as campaign interactions, website, mobile app or social media activity, demographics, and shopping habits to send personalized content and predict future behaviors.

Real-time
data access

Get a 360-degree customer view by having real-time access to your data through pre-built reports, dashboards, key metrics, and analytics to optimize and personalize customers’ journeys.

Loyalty marketplaces

Pobuca helps you exceed the rewarding options, involving other partners in the reward system, increasing customer engagement by allowing your loyal customers to redeem their points for the reward of their choice.

Exchange Loyalty
points
b

Customers may redeem their points to 3rd party brands.

Gain personalized gift cards
b

Customers can receive tailor-made to their preferences gifts.

Redeem options of local or international experiences

Offer a variety of options like sports events, travels, etc.

Offer your customer virtual currency in a digital wallet

Provide the option to spend it through a partner’s network.