CX & Telcos

INDUSTRIES

Optimize all your customer touchpoints and increase customer satisfaction

Telecommunication representative working

Optimize your operating system and processes and analyze real-time data through AI algorithms throughout your customer’s journey across channels, by acquiring a 360º Customer View and synching your customers, employees, and products. 

Mastering the Telcos challenges
with Pobuca Experience Cloud

Acquire new
customers

Design an efficient customer acquisition strategy and decrease churn rate. 

Elevate Customer
Service

Improve customer experience by enabling high-quality & consistent customer service across the different touchpoints.

Real-time data
b
analysis

Process your big data and ensure that they remain secure and GDPR-compliant. 

 

Pobuca Experience Cloud features

360º customer view
b

Collect customers’ info, track their activity, and contact them across different touchpoints.  

Insights
b

Access customer insights, predict behaviors, and take better business decisions that drive your business growth.  

Touchpoints
b

Offer various touchpoints to your customers and provide a seamless experience of customer service. 

Customer Service

Evaluate call agents by analyzing their interactions with AI. Monitor their performance and the level of customer experience that they offer. 

Omnichannel
b
campaigns

Increase awareness, create seamless visitor experiences, and automate customer journeys.  

Pobuca Experience Cloud benefits

Referrals
b

Satisfied customers are more likely to recommend your products to their network, increasing your brand awareness.

Manage
information

A management information system designed to Improve your operational efficiency and add value to existing products, helping managers to make better decisions.

Improved ROI
b

When implemented properly, customer loyalty programs can provide a good return on investment for the organisation.

Customer
engagement

Loyalty programs increase customers’ level of interaction with your brand, helping them to feel more engaged and connected.

Testimonials

What our clients say.

notos-logo
Pobuca is our trusted advisor for CRM and IT integration. With Pobuca Suite, we communicate better, control our B2B sales and manage our 1.5m members loyalty program. We feel that our line of business systems is in good hands - they understand the special needs of a retailer.
Argyris Patousias
Group IT Director
Schneider-logo
The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations.
Spyros Papadopoulos
Channel Marketing Manager of Schneider Electric
kafkas-logo
Pobuca was the most suitable partner for the installation, support, and customization of Microsoft Dynamics CRM to our own needs and the successful connection with other business systems.
George Kanios
IT Director
BSB-logo
We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!
Kostas Kalathas
E-Business Manager
gant-logo
We would like to express our satisfaction with our cooperation regarding the re-development of Gant Club. Pobuca team did a very professional job offering their deep technical expertise and commercial marketing approach. The highlight of our collaboration was the launch of the first Loyalty AI chatbot in Greece. We highly recommend Pobuca and the development team, and we look forward to working with them on future projects.
Korina Papadopoulou
Retail Operations Director
levante-ferries-logo
Pobuca’s solution gave our company the necessary tools and insights to better understand our customers’ behavior and to automate our operation and marketing communication with them
Stratis Apergis
CEO
elviomex-logo
As a team consisting of many people of different ages, education levels, and mentality, it was a challenge to install a system that everybody would enjoy using daily. Therefore, having a tool easy to use motivated our employees and made Microsoft Teams necessary for their business. Moreover, following Pobuca consulting, we are improving this tool day by day to get the maximum of it.
Leonidas Avgerakis
CEO
veror-logo
Since the first approach with Pobuca, we felt we were in the right hands. Besides their deep technical expertise and commercial marketing approach, they focus highly on results, always applying a practical approach to bring optimal solutions.
Marketing Director Balkans
CEO