DESIGN CX
We help you get the most out of your CRM & Loyalty projects
At the heart of our service lies a dedicated Customer Success team acting as an extension of your business, meticulously managing your Customer Experience (CX) and Loyalty programs and ensuring all vital KPIs are achieved.
With a blend of consulting expertise and operational excellence, we steer your CRM and Loyalty initiatives toward success.
Our approach is tailored and aligned with your unique goals, driving both strategic improvements and practical results through expert analysis, innovative strategies, and hands-on campaign management.
What our Customer Success
experts can offer
How our teams can achieve
your unique goals
We work with you to understand your goals, design the best solution, implement it smoothly, and measure the results.
Evaluation improvement strategy
- Propose improvements and new features
- Recommend new functionality and technology
- Identify users’ needs and modify training material
- Keep top management updated
- Act as CRM director or member of the CRM committee
- Set the next steps & strategy to follow
Data analysis segmentation
- Propose the right analysis to cover customers’ needs
- Create profiles and clusters
- Define their characteristics
- Identify opportunities and risks
- Propose the right, targeted actions
- Set goals according to their performance and potentialities
- Define a clear path of how to achieve goals
Reporting
- Preparation of campaign performance reports such as response rate and open rate
- Business-wide consumer analytics and behavioral reporting
- Loyalty reports in comparison with previous seasons, set KPIs & ROI
Campaigns management
- Set up of the campaign
- Creation of the marketing list (recipients list) based on specific criteria
- Testing until the campaign meets customer’s preferences
- Execution of the campaign in alignment with the scheduled plan
- Monitoring of the campaign progress
