Customer Experience or Customer Satisfaction? What’s the difference?
June 23, 2023
Discover the importance of customer experience (CX) and customer satisfaction (CSAT) in business, as well as their key differences.
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Debunking 13 myths about customer Loyalty and Loyalty programs
June 19, 2023
Let’s discover the truth behind Loyalty & Loyalty programs, as well as some hard facts that can help creating the
User Experience (UX) vs. Customer Experience (CX): key differences
June 2, 2023
Learn how CX & UX vary in scope, goals, and approaches, and how they both contribute to enhancing overall customer
10 revealing stats about customer Loyalty Programs
May 10, 2023
Let’s have a good look into some solid facts about them. that highlight the importance of good loyalty programs
Customer Experience and Customer Service: where they meet
May 2, 2023
Let’s have a better look into the key points of convergence and/or synergy between Customer Experience and Customer Service.
17 key Customer Loyalty & Customer Retention statistics
April 13, 2023
These 17 customer retention statistics below show how the experience and service that organizations provide can impact retention.