New Omnichannel Customer Experience capabilities from Pobuca
February 23, 2024
Pobuca offers the ability for businesses to receive notifications, view, and respond instantly to every new comment on the Facebook
Portfolio
Postal services – The 10 most common CX fails and how to fix them
November 27, 2023
CX is a key factor that influences the success of postal services in today’s competitive market. Postal services need to
5 ways that speech analytics revolutionize call centers
October 18, 2023
Understanding the current situation of call centers and identifying areas for improvement is essential for recognizing the….
7 Best Practices for B2B Customer Experience
July 21, 2023
But what does CX mean in the B2B context? How can B2B companies improve their Customer Experience? Here are 7
User Experience (UX) vs. Customer Experience (CX): key differences
June 2, 2023
Learn how CX & UX vary in scope, goals, and approaches, and how they both contribute to enhancing overall customer
10 revealing stats about customer Loyalty Programs
May 10, 2023
Let’s have a good look into some solid facts about them. that highlight the importance of good loyalty programs