Andreas Galanis participates as a speaker on "Customer Loyalty Management Conference"

CX_ Customer Loyalty Management

The title of his presentation is "From customer voice to revenue growth: measure CX with metrics & KPIs that really work".

On October 21st, Boussias presented a virtual event, the “Customer Loyalty Management Conference” to show how customer experience affects customer loyalty, with C-level worldwide speakers and participants.

Pobuca was there and our Head of Customer Success Services, Andreas Galanis, participated as a speaker with the presentation ”Customer Experience (CX) metrics & KPIs and how customer experience affects loyalty”.