MEASURE CX
Turning Voice of Customer data into experience alerts
Build the right business solution to leverage AI to turn raw, natural language customer feedback into structured data sets of Customer Experience alerts and insights.
Pobuca Experience Cloud features
Bring Customer Experience from traditional retail to the omnichannel era.
Customer
view
Have an omni-channel, cross-departmental view of the customer’s transactions and experiences.
Know
your customer
Bring customers closer to the brand, becoming more proactive and resilient to crises.
Unstructured
data
Monitor, assess, and analyze customer input, and turn big data into actionable insights and reports.
Pobuca Experience Cloud solutions
Omnichannel CX – The 3 steps to make it happen!
Know your
customers
Identify your customers and
make the right segmentation
based on their demographics
and preferences.
Collect and process
feedback
Collect customer feedback from
all available touchpoints,
process it, and make the most
out of it.
Turn feedback into
valuable insights
Extract actionable insights out
of the already available
customer feedback on how to
improve CX.
Pobuca Experience Cloud benefits
Enhance your brand, keep customers happy, and optimize your processes.
Plug and
play
Seamlessly integrate across customer service touchpoints and start building a customer database on new or already existing entries in your CRM system.
Resilience
b
Stay resilient and proactive by automating responses based on those segments, alerts and valuable insights for CX optimization.
Analyze
b
Analyze what your customers say and build segments based on their needs and customer experience alerts.
Business
knowledge
Run campaigns, oversee processes, analyze data, & convey them to business knowledge.
Enhance your brand
b
Identify and leverage potential ambassadors that would enhance the brand’s footprint.
