Pobuca Experience Cloud
measure overview
Measure CX & Loyalty with the power of AI
Pobuca Experience Cloud can help brands & retailers measure Customer Experience and Loyalty. Leverage AI to listen to your customers, analyze public customer interactions & feedback, turn existing dark data into CX insights & metrics, and compare your CX metrics with industry benchmarks.
Leverage AI to analyze customer interactions with your brand through social media, call centers, public reviews, emails, chats, etc.
Access CX & Loyalty metrics and insights to understand customer needs and offer a personalized experience.
Discover the industry’s benchmarks, like First Response Time (FRT), and assess where you stand over the competition.
Turn dark data into a competitive advantage, to understand what customers say in raw, natural language, either voice or text.
Check your performance against your competitors at all the customer journey stages and update your offering services.
Analyze what your customers say and build segments based on their needs and Customer Experience alerts.
Extract actionable CX insights & metrics, see where you stand, assess your strategy, and set the right CX & Loyalty KPIs.
Extract actionable insights out of the already available customer feedback on how to improve CX.
