Voice of the Customer (VOC); the right survey or is there more into it?
March 18, 2022
Voice of the Customer (VOC) is the guiding light for brands and retailers, allowing them to be insightful and responsive
marketing
Unstructured data: the hidden treasure for retailers
March 10, 2022
Understanding the customer will never cease to be a source of competitive advantage for retailers, having the right insights to
The gender equation; time to revisit or maybe first do the maths?
March 4, 2022
“My demand as a woman is that my difference be taken into account so that I am not forced to
How AI can help retailers to upgrade CX
February 25, 2022
As we are approaching the post-pandemic era, we find many businesses have put their focus on artificial intelligence, with global
Man’s biggest illusion
February 23, 2022
In the previous article we talked about a number of certainties around our lives and how they may be overturned
Pobuca and Satori Analytics join forces
February 23, 2022
Satori will offer Pobuca Experience Cloud to its customers, while Pobuca will use Satori’s advanced customer analytics services in CX